Service Delivery Standards Part D
January 2022 Each of the LCA service delivery standards ends with a section on what to tell your customer. These are specific to each service and are the sort of things that protect your interests as an LCA member and keep your client on the right side of the Law. Informing your customers of these elements of the service delivery standards are a requirement for LCA membership and most of our members achieve this with some standard phrases in a standard quotation template, terms and conditions, or similar. When you areRead More
False Claims to Membership
December 2021 The LCA regularly receives reports of companies either using the LCA logo or claiming to be members when they are not. This is sometimes an understandable oversight but sometimes it can be something more concerning. There have been a couple of recent cases that we would like to highlight to members that demonstrate that the LCA takes these inaccurate and sometimes false claims seriously and that sanctions are being employed. Our first action where this is reported to us or where we come across it, is to politely ask the company in question to stopRead More
The Impact of Lockdowns on Legionella Positivity Rates in the UK
17th December 2021 As an industry we know that Legionella bacteria thrive in man-made water systems and can proliferate when we allow these man-made systems to become warm and stagnate. This has been evidenced by the national lockdowns that occurred as part of the COVID-19 response by the UK government. The LCA has recently published information on The Impact of Lockdowns on Legionella Positivity Rates in the UK.Read More
Internal Auditing
December 2021 The LCA in the past issued service delivery standard checklists to assist LCA members in how they audit themselves for service delivery. This year the service delivery standards have been revised but the checklists have not been reissued. A number of members have questioned why we have not provided the ‘exam questions’ and have only provided the ‘syllabus’. Fundamentally, LCA members must understand the service delivery standard detail and how they comply with this in their operation. IRead More
Revised Confidentiality Agreement and Committee Member and Assessor Rules of Conduct
November 2021 There is a revised confidentiality agreement being rolled out as member audits become due. This is designed to be an agreement between the LCA and the member, signed once and kept on file. This is partly in response to the increasing need to share information as part of remote auditing. It is also intended to streamline the assessors’ time and allow an efficient use of time at audit. The rules regarding the conduct of the LCA management committee members and the LCA assessors have recently been updated and formalised.&nbRead More